Privacy policy

InfiniteOne runs Classone, the app and website that coaching institutes ("institutes") use for their students, teachers and staff. Each institute decides what it records about its own people. We store and process that information for the institute, and for nothing else.

What is stored

• Account details: name, username, a scrambled (hashed) password, phone numbers, email, address, photo, date of birth and batch, as entered by your institute or by you.
• Studies: attendance, exam marks, online test answers, assignments, study material and timetable.
• Fees: fee plans, payments and receipts recorded by your institute.
• Device: a notification token if you allow notifications, and the device type and IP address of each sign-in (for security).

How it is used

• To show you your attendance, marks, fees, study material and messages, and to let your institute run its classes.
• To send notifications and reminders from your institute (in the app, by push notification and, if your institute uses it, WhatsApp to the registered parent number).
• To keep accounts secure: limiting password guessing and logging sign-ins.

We do not sell information, show advertising, or use tracking or analytics services. Information is never shared with other institutes.

Who else handles it

• Google Firebase Cloud Messaging delivers push notifications (it receives the notification text and a device token).
• WhatsApp delivers messages, only for institutes that switch it on.
• Our servers are rented from a hosting company in India; information is stored there and in encrypted backups.

Security

Every connection is encrypted (HTTPS). Passwords are stored only as hashes. Each institute's information is kept in its own separate database, and backups are taken every night.

How long it is kept

For as long as your institute keeps your account. When an institute deletes an account, or stops using InfiniteOne, the information is removed, and backups containing it expire within 30 days.

Your choices

• See and correct your details with your institute's office.
• Turn notifications off at any time in your phone's settings.
• Ask for your account to be deleted: see Delete your account.

Children

Classone is used by students of all ages, including children under 13, through their coaching institute. A child can only sign in with a username and password their institute gives them; nobody can sign up on their own. The institute is responsible for having the parent's or guardian's agreement to record the child's information.

• Classone shows no advertising and contains no advertising or analytics SDKs.
• We do not collect a child's location, contacts or advertising ID, and we do not sell, rent or share children's information with anyone.
• A child's information is used only to run their classes: attendance, marks, fees, study material and messages from their institute.
• A parent or guardian can see what is held about their child, have it corrected, or have it deleted, by contacting the institute or using the account deletion page.

Contact

Questions about this policy: infiniteoneapp@gmail.com. Questions about your own records: your institute's office.